| Location: | DHA Phase 6, Lahore, Punjab, Pakistan |
| Openings: | 1 |
| Salary Range: | Market Competitive |
Description:
KUALITATEM is a global Consulting, Audit and Assurance company specializing in Software Quality Assurance and Information Security. We also consult in optimizing Technology Process and managing Cloud operations. Kualitatem is an ISO 9001:2015 and ISO 27001:2013 and TMMi Level 5 certified company.
About Position
Title: Inside Sales Manager
Location: DHA Phase VI,Lahore
Reporting: Head of Sales / CMO
Timing: 9:00 am to 6:00 pm
We are seeking an experienced and results-oriented Inside Sales Manager to lead our inside sales team and drive revenue growth for our IT services company. The ideal candidate will have a strong background in sales management, excellent leadership skills, and a deep understanding of the IT services industry. This position will be responsible for developing and executing sales strategies, managing a team of inside sales representatives, and achieving sales targets.
Responsibilities:
Team Leadership:
Recruit, hire, train, and motivate a high performing inside sales team.
Set clear performance targets and provide ongoing coaching and guidance to maximize individual and team performance.
Foster a positive and collaborative team culture, promoting teamwork and accountability.
Sales Strategy and Planning:
Develop and implement sales strategies, plans, and campaigns to generate leads, nurture prospects, and close sales in the IT services industry.
Analyze market trends, customer needs, and competitive landscape to identify sales opportunities and develop targeted approaches.
Collaborate with marketing and product teams to align sales efforts with overall business objectives.
Sales Performance Management:
Set and track sales targets, key performance indicators (KPIs), and other metrics to measure the team's performance.
Provide regular performance feedback, conduct performance evaluations, and create development plans to enhance individual and team performance.
Identify areas for improvement, implement sales methodologies, tools, and best practices to drive sales efficiency and effectiveness.
Customer Relationship Management:
Ensure exceptional customer satisfaction by maintaining strong relationships with clients and addressing their needs and concerns.
Oversee customer communication and collaborate with account management and customer support teams to ensure a seamless customer experience.
Manage customer escalations and proactively resolve issues to maintain long-term customer relationships.
Process Optimization:
Continuously evaluate and optimize sales processes to improve efficiency and productivity.
Identify and address bottlenecks or inefficiencies in the sales cycle and implement solutions to streamline workflows.
Leverage sales technologies, CRM systems, and other tools to enhance the sales process and data analysis.
Reporting and Analysis:
Generate accurate and timely sales reports, forecasts, and presentations for senior management.
Analyze sales data and market trends to gain insights, identify areas for improvement, and make data-driven decisions.
Provide recommendations for strategic initiatives, pricing, and product/service enhancements based on sales analysis.
Qualifications:
Education: A bachelor's degree in business, marketing, or related fields; foreign qualification preferred
6-7 Years of experience as a Head of inside sales.
Technical expertise: Knowledge of IT services, solutions, and trends
Leadership skills: Excellent communication and collaboration skills to ensure that everyone is working together towards common goals.
Analytical skills: Ability to understand client requirements and market trends to develop sales strategies and identify new business opportunities.
Customer focus: Understand the needs and challenges of customers and with a customer focused mindset to build strong relationships.
Tools: Proficiency in CRM tools and sales productivity tools.
Problem-solving skills: Identify and solve problems quickly and efficiently.
KPIs:
Sales Revenue: Total revenue generated by the inside sales team, including manager
Sales Conversion Rate: Percentage of leads or opportunities that are converted into actual sales.
Average Deal Size: Average value of each sale closed by the inside sales team.
Sales Pipeline Value: Total value of all active sales opportunities in the pipeline.
Sales Activity Metrics: Monitor various sales activities, such as the number of calls made, emails sent, demos conducted, or proposals submitted.
Lead Response Time: Time taken by the inside sales team to respond to inbound leads or customer inquiries.
Sales Cycle Length: Average time it takes to close a sale from the initial contact to finalizing the deal.
Customer Retention Rate: Percentage of customers retained over a specific period.
Cross-Selling/Up-Selling Revenue: Revenue generated from cross-selling or up-selling additional products or services to existing customers.
Team Performance Metrics: Evaluate individual and team-specific metrics, such as individual sales targets, quota attainment, activity levels, and conversion rates.
