Position Details: Service Delivery Manager

Location: Lahore, Pakistan
Openings: 1
Salary Range: Market Competitive

Description:

JOB DESCRIPTION

Role and Responsibilities

  • Define end-to-end Q.A. approach and associated resource plan for owned deliverables
  • Ensure timely delivery of any required estimates, resource requests and environment bookings
  • Have a deep understanding of the technical applications impacted by their change and can influence the engineering approach to validate and assure the changes requested.
  • Articulate and provide metrics to outline risk associated with Q.A. delivery and can address those from a Q.A. perspective working with the engineering teams
  • Pro-actively analyses current processes and practices, suggesting and driving improvements where necessary.
  • Collaborate effectively and on an ongoing basis with their peer group across delivery within the domain.
  • Mentor and guide junior staff where applicable to build and improve overall capability within the department. 
  • Involved in understanding business requirements and works with the various stakeholders to translate those requirements into QA strategies and approaches. 
  • Have a result-oriented approach and a high degree of accountability, commitment and responsibility
  • Enforce Quality Engineering best practices across all areas of software delivery
  • Ensure a comprehensive Test Strategy is in place, incorporating efficient regression testing, mobile testing, and non-functional testing.
  • Be a catalyst and strong force for continued improvement in Quality Engineering and the software delivery processes.
  • Promote and continue to bring in industry best practices and tooling.
  • Promote understanding of QA and QE processes and methodology to key stakeholders.
  • Develop, coach, and mentor direct reports.
  • Fully capable of managing the Functional, Automated, Performance and QA Consultancy projects/ initiatives.
  • Keenly take up and pursue research and development activities
  • Provide assistance and training to team members as required
  • Identify and take up self-learning opportunities

KEY SKILLS

SPECIALIZATION

  • Must have a college education with an under graduate or post graduate degree.
  • 15 or more years of experience of in Software Development/ Testing Industry
  • Excellent written and verbal communication skills
  • Elaborate analytical and problem-solving skills
  • Sound knowledge of software engineering skills and practices
  • Understanding of testing strategies and techniques
  • Be able to provide quality advice to Development team
  • Self-motivated, having a passion for learning
  • Be able to train other resources.
  • Exposure to Automation testing techniques and tools is a plus
  • Strong communication and team skills to coordinate activities between stakeholder groups

GENERAL

  • Bachelor's or Master’s degree in Computer Science or Information Systems preferred, and/or equivalent formal training or work experience
  • Excellent written and verbal communication skills to present and interact with different stakeholders in global settings
  • Excellent analytical and problem-solving skills
  • Be able to train other resources.
  • Willingness to travel
  • Willingness to learn

Career Level

Experience

Reporting

Department

Manager Delivery

15 - 18 Years

HOD QA Delivery

Software Quality Assurance

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